Privacy Policy

For the Neighbors Co., Ltd. (hereinafter referred to as “the Company”) establishes the following Privacy Policy (hereinafter referred to as “this Policy”) regarding the handling of customers’ personal information in the services provided on this website［https://fortheneighbors.com/］(hereinafter referred to as “the Service”).

Article 1: Personal Information

“Personal Information” refers to “personal information” as defined by the Personal Information Protection Act, meaning information about a living individual that can identify a specific person through names, phone numbers, contact details, or other descriptions contained within such information.

Article 2: Methods of Acquiring Personal Information

The Company may acquire personal information such as names and email addresses when users utilize the inquiry form on this site.

Article 3: Purpose of Use of Personal Information

The Company collects and uses personal information for the following purposes:

1. To provide information and guidance regarding the Company’s services
2. To respond to inquiries and make necessary contact
3. To co t users as necessary for maintenance, important announcements, etc.
4. To identify users who violate the Terms of Use or attempt to use the service for fraudulent or improper purposes, and to refuse service to such users
5. To enable users to view, modify, delete their own registered information, and view their usage status
6. For purposes incidental to the above purposes

Except as permitted by law, we will not use personal information beyond the scope of the above purposes.

Article 4: Change of Purpose of Use

1. We may change the purpose of use of personal information only when the new purpose is reasonably deemed to be related to the original purpose.
2. If the purpose of use is changed, we will notify the user of the new purpose via our designated method or publish it on this website.

Article 5: Provision of Personal Information to Third Parties

1. The Company shall not provide personal information to third parties without the user’s prior consent, except in the following cases. However, this excludes cases permitted under the Personal Information Protection Act or other laws and regulations.
   1. When necessary to protect human life, body, or property, and obtaining the individual’s consent is difficult
   2. When it is particularly necessary for improving public health or promoting the sound development of children, and obtaining the individual’s consent is difficult
   3. When cooperation is necessary for a national agency, local government, or their entrusted party to perform duties prescribed by laws and regulations, and obtaining the individual’s consent may hinder the performance of such duties
   4. When the following matters have been notified or publicly announced in advance, and the Company has notified the Personal Information Protection Commission:
      1. That the purpose of use includes provision to third parties
      2. Items of data provided to third parties
      3. Means or methods of provision to third parties
      4. Cessation of provision of personal information to third parties upon request by the individual
      5. Method for accepting requests from the individual
2. Notwithstanding the preceding paragraph, the recipient of the information shall not be deemed a third party in the following cases:
   1. When the Company entrusts all or part of the handling of personal information to a third party within the scope necessary to achieve the purpose of use
   2. When personal information is provided due to the succession of business through merger or other reasons
   3. When personal information is jointly used with specific parties, provided that the individual has been notified in advance or placed in a position to readily know the following: the fact of joint use, the items of personal information to be jointly used, the scope of parties jointly using the information, the purpose of use by such parties, and the name or title of the party responsible for managing the personal information

Article 6 Disclosure of Personal Information

When an individual requests disclosure, correction, addition, deletion, suspension of use, or erasure (hereinafter referred to as “disclosure, etc.”) of their own personal information, the Company shall, after verifying the individual’s identity, respond appropriately in accordance with the provisions of the Personal Information Protection Act.

1. When there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party
2. When there is a risk of significantly hindering the proper execution of our business operations
3. When it would otherwise violate laws and regulations

Notwithstanding the preceding paragraph, information other than personal information, such as usage history information and characteristic information, will not be disclosed in principle.

Article 7: Correction and Deletion of Personal Information

1. If a user believes that the personal information held by the Company is incorrect, they may request the Company to correct, add, or delete (hereinafter referred to as “correction, etc.”) such personal information through the procedures established by the Company.
2. If the Company receives a request from a user under the preceding paragraph and determines that it is necessary to comply with the request, the Company shall correct, add, or delete the relevant personal information without delay.
3. If the Company corrects, adds, or deletes personal information based on the preceding paragraph, or decides not to do so, the Company shall notify the user without delay.

Article 8: Suspension of Use of Personal Information

1. If an individual requests the suspension or deletion of their personal information (hereinafter referred to as “suspension of use, etc.”) on the grounds that it is being handled beyond the scope of the purpose of use or that it was obtained by improper means, the Company shall promptly conduct the necessary investigation.
2. Based on the results of the investigation in the preceding paragraph, if the Company determines that it is necessary to comply with the request, it shall promptly suspend the use of the relevant personal information.
3. When the Company suspends use, etc. based on the preceding paragraph, or decides not to suspend use, etc., it shall notify the user without delay.
4. Notwithstanding the preceding two paragraphs, if suspending use, etc. would incur substantial costs or is otherwise difficult, and if alternative measures necessary to protect the user’s rights and interests can be taken, the Company shall implement such alternative measures.

Article 9: Changes to the Privacy Policy

1. The content of this Policy may be changed without notice to users, except where otherwise stipulated by laws, regulations, or this Policy itself.
2. Unless otherwise specified by the Company, the revised Privacy Policy shall take effect upon its posting on this website.

Article 10: Contact Information

For inquiries regarding this Policy, please contact the following:

For the Neighbors Co., Ltd.
TEL: 06-7777-0765 (Weekdays 10:00 AM – 5:00 PM)
E-mail: info@fortheneighbors.com
Personal Information Manager: Personal Information Protection Mana